Last Call LLC

Onalaska, Wisconsin

Effective Date: March 28, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Last Call LLC ("Company," "we," "us," or "our"), a Wisconsin-based AI customer service company.

By accessing the website, purchasing a subscription, or otherwise engaging with the Company, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you are not authorized to use the Company's services.

1. Definitions

"Services" means all AI voice, SMS, and automated communication services provided by the Company including but not limited to missed call text back, AI voice receptionist, appointment booking automation, and calendar integration. "Client" means any individual or business entity that purchases or uses the Company's services. "End Users" means your customers who interact with the AI system on your behalf. "Platform" means the software, automation systems, third party integrations, and infrastructure used to deliver the Services. "Call Data" means any call recordings, transcripts, summaries, metadata, SMS conversations, and other data generated from interactions handled by the AI system.

2. Scope of Services

Last Call LLC provides AI-powered missed call and answering services for small businesses. Services include automated SMS responses to missed calls, live AI voice call answering, appointment booking, calendar integration, and booking notifications.

The Company does not provide legal advice, compliance consultation, TCPA legal guidance, marketing performance guarantees, or any guarantee of booking volume, revenue generation, or business outcomes.

No statement, testimonial, sample, or prior result shall be construed as a guarantee of future performance or financial outcome.

3. Subscription Plans and Billing

Last Call LLC offers monthly subscription plans billed automatically through Stripe. Available plans are:

• Weekly — $199.99/week

• Monthly Standard — $699.99/month

• Monthly Pro — $999.99/month

By purchasing a subscription, Client authorizes Last Call LLC to charge the designated payment method automatically at the monthly interval until cancellation. Subscription renewals occur automatically unless cancelled prior to the renewal date. Client is responsible for maintaining accurate billing information. Failure of payment authorization does not relieve Client of payment obligations. The Company reserves the right to modify subscription pricing, features, or plan structure with reasonable notice. Continued use after notice constitutes acceptance of revised pricing.

4. Refund Policy

All subscription fees are non-refundable. No exceptions.

Last Call LLC provides a technology service that is configured, deployed, and made operational immediately upon purchase. Once your AI bot is configured and your service is live, the work has been performed and no refund will be issued.

Specifically:

• No refund will be issued after your account has been created and setup has commenced

• No refund will be issued for partial months of service

• No refund will be issued if you do not use the service during a billing period or if you exhaust your included voice minutes

• No refund will be issued due to dissatisfaction with call volume, booking rates, or business outcomes

• No refund will be issued if you cancel mid-billing cycle — service continues until end of current billing period

Chargebacks and Disputes: Unauthorized chargebacks constitute material breach of these Terms. If Client initiates a chargeback or payment dispute after service has been configured and activated, Client agrees to:

• Reimburse all chargeback fees assessed by the payment processor

• Reimburse all arbitration costs and administrative expenses

• Pay reasonable attorneys' fees incurred in defending or recovering disputed funds

• Pay a $150 administrative fee per disputed transaction

Last Call LLC reserves the right to immediately suspend or terminate service upon initiation of an unauthorized chargeback.

The only circumstances under which a refund may be considered:

• The service was never configured or activated due to a fault on our end

• A duplicate charge occurred due to a system error

Even in these circumstances, refunds are at the sole discretion of the Company. No refund is guaranteed.

By completing checkout and purchasing a subscription, Client expressly acknowledges and agrees to this refund policy and waives any claim to refund except as expressly provided herein.

5. Cancellation Policy

Client may cancel their subscription at any time by contacting braden@last-call.io or through the client portal.

Cancellation takes effect at the end of the current billing cycle. No partial refunds are provided for unused days remaining in the billing period.

Upon cancellation:

• AI bot will remain active until end of current billing period

• Phone number forwarding will be deactivated at end of billing period

• Client data, including Call Data, will be retained as described in Section 7 and then deleted unless otherwise requested

6. Client Responsibilities and TCPA Compliance

Client acknowledges and agrees that:

• Client is solely responsible for compliance with all applicable federal and state laws governing automated calls and SMS messages including but not limited to the Telephone Consumer Protection Act (TCPA)

• Client is responsible for ensuring their customers are aware that calls may be answered by an automated AI system

• Client is responsible for obtaining any required consents from their customers prior to automated SMS communications or AI voice interactions

• Last Call LLC provides the technology platform only and is not responsible for Client's legal compliance

• Client will not use the service for spam, harassment, illegal solicitation, or any unlawful purpose

Violations of applicable law using the Company's platform may result in immediate service termination without refund.

7. Call Recording, SMS Logging, and Data Handling

By using Last Call LLC services, Client acknowledges and agrees that:

• Incoming calls handled by the AI may be recorded and/or transcribed for the purposes of delivering the Services, quality assurance, training the AI system, dispute resolution, and service improvement.

• SMS conversations are logged and stored for service delivery purposes.

• Call Data (recordings, transcripts, summaries, and metadata) will be generated and stored as part of providing the AI customer service solution.

Client is responsible for notifying their End Users (where required by applicable state or federal law) that calls may be recorded and answered by an automated AI system. Wisconsin is a one-party consent state; however, Client remains fully responsible for complying with any additional consent or disclosure requirements that may apply to their business or location.

Last Call LLC may review Call Data internally for quality control, AI model improvement, and system enhancement. Client retains ownership of their underlying business data, but grants Last Call LLC a limited license to use Call Data as necessary to provide and improve the Services, including anonymized or aggregated data for AI training purposes.

Data Retention: During the active subscription period, Call Data is retained as needed to provide the Services. After cancellation or termination, Client data (including Call Data) will generally be retained for up to 90 days and then permanently deleted, unless longer retention is required for legitimate business purposes (such as resolving disputes, billing issues, or legal obligations) or if Client requests otherwise in writing.

Client agrees to indemnify and hold harmless Last Call LLC from any claims, damages, or liabilities arising from Client’s failure to obtain required consents or properly notify End Users regarding recordings and AI interactions.

8. Service Availability and Uptime

Last Call LLC delivers services through third party infrastructure including Bland.ai, Twilio, Claude.ai, and GoHighLevel. While we strive for maximum uptime, the Company does not guarantee uninterrupted service availability.

Service interruptions caused by third party platform outages, Twilio downtime, telecommunications failures, or force majeure events do not entitle Client to refunds or credits. The Company will make commercially reasonable efforts to restore service promptly in the event of an outage.

9. Usage Limits and Overage

Each subscription plan includes a defined number of voice minutes and text conversations per month as specified at time of purchase.

When Client approaches 80% of their included usage, an automatic notification will be sent. When Client reaches 100% of their included usage:

• Service may pause until the next billing cycle

• Or Client may be contacted to upgrade their plan

Overage rates may apply as communicated at time of service. The Company is not liable for missed calls or bookings resulting from Client reaching their usage limit.

10. Intellectual Property

All proprietary systems, workflows, automation processes, templates, branding, website design, and business methodologies remain the exclusive intellectual property of Last Call LLC.

Client retains ownership of their business data including customer information and booking records. Client shall not reverse engineer, replicate, resell, or commercially exploit the Company's systems, workflows, or platform for competitive purposes.

11. Disclaimer of Warranties

Services are provided "as is" and "as available." To the fullest extent permitted by law, the Company disclaims all warranties express or implied including but not limited to merchantability, fitness for a particular purpose, and non-infringement. No guarantee is made regarding booking volume, call answer rates, revenue generation, customer satisfaction, or business outcomes.

12. Limitation of Liability

To the fullest extent permitted under Wisconsin law and applicable federal law, Last Call LLC shall not be liable for any indirect, incidental, consequential, punitive, or special damages. This includes loss of profits, business opportunity, revenue, goodwill, data, or reputational harm. Total aggregate liability for any claim arising out of or relating to Services shall not exceed the amount actually paid by Client in the three months preceding the claim.

13. Indemnification

Client agrees to defend, indemnify, and hold harmless Last Call LLC, its members, officers, contractors, and agents from and against any claims, damages, losses, liabilities, or expenses including reasonable attorneys' fees arising from:

• Client's use of the service

• Client's violation of applicable law including TCPA

• Client's failure to obtain required customer consents

• Any third party claim related to Client's use of Services

• Unauthorized chargebacks or payment disputes

This indemnification obligation survives termination of Services.

14. Dispute Resolution and Binding Arbitration

Any dispute arising out of or relating to these Terms or Services shall be resolved exclusively through binding arbitration conducted in the State of Wisconsin. Client expressly waives:

• The right to trial by jury

• The right to participate in class or collective actions

• The right to consolidate claims with other parties Arbitration shall be conducted on an individual basis only.

15. Attorneys' Fees

In any arbitration, litigation, or enforcement proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorneys' fees, arbitration costs, and related expenses.

16. Force Majeure

The Company shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control including cyber incidents, third party platform outages, governmental action, natural disasters, telecommunications failures, or internet disruptions.

17. Termination

The Company reserves the right to suspend or terminate service immediately and without refund if Client:

• Violates any provision of these Terms

• Uses the service for unlawful purposes

• Initiates an unauthorized chargeback

• Fails to maintain valid payment information after reasonable notice

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin without regard to conflict of law principles.

19. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior communications, representations, or understandings whether oral or written. No modification of these Terms shall be effective unless in writing and signed by an authorized representative of Last Call LLC.

20. Electronic Acceptance

By completing checkout and purchasing a subscription, Client acknowledges that they have read, understood, and agreed to all provisions of these Terms including the refund policy, TCPA compliance obligations, call recording and data handling provisions, and arbitration clause.

21. Contact Information

Last Call LLC Onalaska, Wisconsin, United States Email: braden@last-call.io

© 2026 Last Call LLC. All rights reserved.